Refund Policy

01The 7-day window

If you're not happy with Shotlume, you can ask for a full refund within 7 calendar days of your license being issued — no detailed justification needed, though telling us what didn't work helps us improve it. Shotlume is a one-time purchase, so this window applies to the full price you paid.

02What isn't covered

• Requests made after the 7-day window from when the license was issued.
• A license suspended or revoked for violating our Terms & Conditions — for example, for abuse, fraud, or sharing a license code publicly or with people outside your own team.
• Heavy use before the request. A license that has already been used across many browsers or over an extended period may be assessed individually rather than refunded automatically, at our discretion.
• Problems caused by something outside Shotlume — see "Flow credits and AI costs" below.

03Trials aren't purchases

A free trial has no charge attached to it, so there's nothing to refund — if a trial doesn't work out, simply let it expire or remove the extension. If you go on to purchase a license after a trial, the 7-day window above starts from that purchase.

04Flow credits and AI costs

Shotlume works with services we do not run. The video credits you spend in Google Flow are paid to Google, and the usage charges of the AI provider whose API key you connect (Gemini, Claude or OpenAI) are billed by that provider. We cannot refund or recover those amounts, whether or not you refund your Shotlume license. Changes Google makes to Flow, its pricing, or its availability are outside our control; if such a change stops Shotlume from working and we cannot fix it within a reasonable time, contact us and we will make it right.

05How to request a refund

Email support@technoved.in with:

• Your license code (or the email address it was issued to)
• Your order or payment reference, if you have one
• A short note on what went wrong, if you're willing to share it

We'll confirm receipt and let you know the outcome, usually within 2–3 business days.

06How refunds are paid back

An approved refund is returned using the same method the payment was made with — or, where that isn't possible (a bank transfer, for example), by whatever method we agree with you directly. Processing typically completes within 5–7 business days of approval, though your bank or card issuer may take longer to show it. Once a refund is paid, the license is revoked and stops working.

07Before filing a chargeback

If something's wrong with a payment, please reach out to us first — most issues are resolved faster by asking directly than by disputing the charge with your bank, and a chargeback on an active license may result in it being suspended while the dispute is investigated.

08Contact us

For a refund request or a question about this policy: